I got help at Tracfone
I recently encountered a horrible customer service experience with Tracfone's cusotmer service.At the time I thought I was completely in the right and argued quite a bit with the customer service rep, even her supervisor too.
I was trying to use a promo code when I added my double minute airtime card and did not receive my 200 minutes. The rep kept telling me that I didn't qualify for the promo. After several minutes of some back and forth, I hung up and decided and search the web for help. I came accross the following phone number 1-800-876-5753 that went to Tracfones corporate office, to their Executive Resolution team.
I fully expected to have another round of being told I didn't qualify for the promo minutes. I was pleasantly suprised to get a rep that was professional and knowledgable. She explained that I had purchased the wrong double minute card for the promo I was trying to use. If only the original rep told me.
My recommendation to anyone else having a hard time with Tracfone customer service is to use this number 1-800-876-5753!
More Review Details
You May Also Like
- "BAD SIGNAL TOWER ~ #1PL33XC461 Route 206, Tabernacle, NJ 08088 ________________________________________________________ TOWER SIGNAL FACTS: Mid November 2014 ~ Tower signal caused cell phone bars to drop in half… ~ My cell phone bars dropped from 4 to..."
- "I have an issue with a Samsung galaxy S5 phone where it overheats. I've contacted my cell phone provider Sprint they sent me another phone with no battery or charger...."
- "I received a $50 Debit card from T-Mobile issued by CitiBank ( a risky and frustrating process alone). At no time was I advised or did I agree to an..."
- "Freddy was exactly one year old when i took him into Banfield in Midtown, Miami to get neutered. I picked him up after his surgery, and the doctor told me..."
- "I have the pictures for all these problems. I purchase a living room set, a desk and a bedroom set. Living Room Set: They had to fix a few..."
- "I place an order for a surplice. I spoke with Juan Navarrete, I send him an email about the surplice I wanted to order. He send me a vestment form..."
- "I'm the consumer that purchased your dollar tree/greenbrier product,I'm contacting you because it has caused me great suffering and the loss of my health by damaging my organs and causing..."
- "SCAM Seems they hook you for a trial and then they repeatedly send you unauthorized product. When you call they can never locate your account... It is the dog chasing..."
- "I just graduated at ceder hill and so far my experience is nothing like all the bad reviews i see on the internet?, the dallas inn (room 206) was quite..."