I got help at Tracfone
I recently encountered a horrible customer service experience with Tracfone's cusotmer service.At the time I thought I was completely in the right and argued quite a bit with the customer service rep, even her supervisor too.
I was trying to use a promo code when I added my double minute airtime card and did not receive my 200 minutes. The rep kept telling me that I didn't qualify for the promo. After several minutes of some back and forth, I hung up and decided and search the web for help. I came accross the following phone number 1-800-876-5753 that went to Tracfones corporate office, to their Executive Resolution team.
I fully expected to have another round of being told I didn't qualify for the promo minutes. I was pleasantly suprised to get a rep that was professional and knowledgable. She explained that I had purchased the wrong double minute card for the promo I was trying to use. If only the original rep told me.
My recommendation to anyone else having a hard time with Tracfone customer service is to use this number 1-800-876-5753!review #112202
You may also like
- "This company is a scam and are crooks! Buyer Beware! I purchased a new phone thru a authorized retailer due to the previous phone not working. I was told that..."
- "I have purchased coaches from them in 2009. The coaches didnt even last five months before the cushions started to flatten to the floor. When I purchased, them I bought..."
- "After taking hours to upload and prepare on their site (which was a headache in itself) I recently ordered two photo books. On the computer screens (we have two)..."
- "DON'T EVER WASTE YOUR TIME EVEN LOOKING AT THIS CAR PLACE THERE VERY UNPROFESSIONAL. THEY RE SELL YOU A CAR THAT WILL BREAK DOWN WITH IN 4 WEEK A..."
- "My wife and I were out on our new 2015 Suntracker 22 Party Barge DLX in the Caloosahatchee Bay area when an afternoon storm hit us out of nowwhere. The..."
- "We two Hungarian engineers who travel lots. In Miami celebrating 15th wedding anniversary a Roomorama nightmare. Host firstname.lastname@example.org or Florida Luxury Vacation Rentals promised wonderful things. We followed instructions carefully,..."
- "I am a disabled man right arm in addition to suffering a serious brain injury following a motorbike accident. Richard Smith from R.S. Property Services Wolverhampton provided a price to complete..."
- "Only used a few times and the glue melted and spotted the Sneaker it's a small spot but for an expensive sneaker it's inadmissible and never happened with any other..."
- "I am late for work 1hr because i am still waiting for 10:10 am train from Aurora to Chicago.. Now its 11:10 and 2 trains went express, with no signs..."