I recently encountered a horrible customer service experience with Tracfone's cusotmer service.At the time I thought I was completely in the right and argued quite a bit with the customer service rep, even her supervisor too.
I was trying to use a promo code when I added my double minute airtime card and did not receive my 200 minutes. The rep kept telling me that I didn't qualify for the promo. After several minutes of some back and forth, I hung up and decided and search the web for help. I came accross the following phone number 1-800-876-5753 that went to Tracfones corporate office, to their Executive Resolution team.
I fully expected to have another round of being told I didn't qualify for the promo minutes. I was pleasantly suprised to get a rep that was professional and knowledgable. She explained that I had purchased the wrong double minute card for the promo I was trying to use. If only the original rep told me.
My recommendation to anyone else having a hard time with Tracfone customer service is to use this number 1-800-876-5753!
More Review Details
- Product or service
- Cellphone Return Delay
- Review category
- Review rating
- 5 out of 5
You May Also Like
- "Evan Tereszcuk said he was a software broker and promised he could get my small business a very popular internet sweepstakes software. Having worked with him on other software I..."
- "MANTHISSITESUCKS.com singsnapsucks2.com Malicious and Libelous Activity Internethttp://www.ripoffreport.com/questionable-activities/manthissitesucks-com/manthissitesucks-com-singsnaps-68fad.htm3Author3Consumer0Employee/Owner Report DetailsMANTHISSITESUCKS.com1902 Pueble Drive Internet United States of AmericaPhone: 9514913283Web: www.singsnapsucks2.com/Category: Questionable Activities Arbitrate Set the record straight! Singsnapsucks2.com changed to MANTHISSITESUCKS.com is..."
- "Started in May 2nd 2016. Services intermittent. Called in spoke with Dana Smith. Was advices problem was with old equipment. I agreed to newer equipments and higher speeds. May 9th,..."
- "Freddy was exactly one year old when i took him into Banfield in Midtown, Miami to get neutered. I picked him up after his surgery, and the doctor told me..."
- "I purchased a pair of light weight Rockport hiking boots approximately 8 years ago. These shoes have only been worn about 10 times and were still in excellent condition. Still..."
- "Had knee surgery, same day after surgery got a knock on the door with a delivery of a drink cooler with a knee cuff ,literally. Look it up it..."
- "Best story - Late afternoon Sunday my wife and I were walking our dogs. One of the pool employees comes running up and says they just got a complaint that..."
- "Now listen there is no reason why we should have to pay for this ridiculous food..All the tacos had nothing in the middle but a small rub at the bottom..."
- "Purchased the below dress for a wedding measured myself and compared to their sizing chart and thought yep that will be perfect. when I get the product it..."