I got help at Tracfone

I too have had issues with tracfone. i joined safelink, a program administered by tracfone, 16 months ago. Since then I have had at least 12 phones, 5 number changes, and still having problems. The last phone was replaced because the phone was stolen or lost, and they refuse to transfer the minutes I had left on the old phone. What the heck ?

I got a really good laugh at the tracphone replys. Here's a few things to remeber when talking to a customer: 

 

1. Learn to speak English if you can;t please go back to school. 

 

2. Maybe some people are ignorant, but thats no reason to denegrate them. 

 

3. If you would stop reading your scripts and actually listened you might realize that the person you are treating like crap is actually intelligent.  

 

May recent experience with your shoddy representatives is a benchmark in incompetence, so dont go complaining about us. Go look in the mirror.

My husband and I both got the same phone for Christmas The T404G which has triple minutes for life. FUNNY my phone gets the triple minutes but his only gets double minutes WTF They say his phone is not enrolled in the triple minutes for life. ITS THE SAME *** PHONE

stop sending (texing) messages to number 413 563-8295 your using up :30 aitime with each message ...please reinburse the airtime you used up over the months ...

We aren´t *** or inept, we try to work for give the best services to our customer`s in our customers call centers, however the united states people make a REALLY *** CALLS, for exaple. 

 

1.There are a lot of people from United State that don`t kwon anything about geography, for this reason they didn´t kwon what`s a zip code or area code, and always you are frustrating, YOU ARE SO ***, that don´t kwon what`s the 50 states from YOUR country. 

 

2. They call, and never kwon whatone their telephone number. (are u ***, of course, if you will call you must need have your telephone number) 

 

3. We give a free minutes, and always want ask for more free time, or cell phones. HEYY WAHT HAPPENS??? IS FREEE, DO NOT CALL FRUSTRATING, SHUT UP!. *** NORTH AMERICAN PEOPLE. 

 

AND ETC ETC ETC.I`m really happy to help the intelligent people that sometimes calls for the really reason.

I have yet to receive a resolution to my phone issues and it is as if they are not reading my emails nor comprehending what is being written...its the same ol song and dance and I agree with #9...the worst company..I guess that why the plans are sooooo CHEAP..I think they are the parent company for STRAight talk?

this site is about as worthless as a boar HOG with *** and so is tracphone just because I didn't get their worthless security code it knocked my typing of and wanted me to retype it If I wanted to be heard

I'm so disappointed by the customer service support line and the executive line. It is a farse. They are both the same area! They are so rude. They have such heavy accents [they are in Belize Central America] ... if they would just slow down and be friendly it would go a long way but, my guess is that they decided to go in the opposit direction.

The Executive Resolution team (1-800-876-5753) is defiantly the way to go. 

 

I purchased 2 new LG phones. I transferred my minutes and phone number from my old phone. When I went to add minutes to the phones, discovered that my payment info was gone from the website. I proceeded to add the info again but the transaction threw an error: "Maximum Ilerations (sic) Exceeded [30]." I assume the word was supposed to be "Iterations. "  

 

I called the regular tech support number a total of 6 times trying to get the issue resolved. As a web applications developer, I was able to read the stack trace which accompanied the error and concluded there was an issue writing to their database. When the support folks tried to update my payment information, it did not throw an error but the information was never committed to the database. 

 

The tech folks told me all sorts of stories, such as: "We do not save the payment information, unless you are on a monthly plan, which plan would you like to sign up for? " One tech person even asked for my username and password, I didn't give it to them of course. 

 

Finally I found this post and called the Executive Resolution team. The problem was solved in less than 24 hours. The problem was indeed an issue with the database, which required a REAL software tech. I was given 100 minutes and 2 months service to compensate for my time. 

 

I have added the Executive Resolution team phone number (1-800-876-5753) to my phone and will always use it in the future.

1-800-876-5783 is the number. I was able to transfer 3717 minutes from my old Nokia 2126  

phone to my new LG 501c. They do it in two steps. The first step transferred 1200 minutes from my old phone, and then they manually added the remaining minutes. The person I talked with was extremely courteous and professional and English was her first language.