Tracfone - Bait & switch bonus minutes

Had minutes on phone got a text message from tracfone.Message reads "add a 120 minute card & get 270 bonus minutes using promo code 93760".

Bought the card added it to the phone using the promo code. Got a message that card was added. Message reads "120 minutes & 150 bonus minutes added. I called tracfone.

Spoke with customer service ; was told that the promo code was only for 30 minutes. I tried to explain that is not what the text message read. I tried to explain numerous times but all she kept saying was the promo code was for 30 minutes!

Customer service did NOTHING to satisfy customer.VERY DISSATISFIED WITH TRACFONE.

Report Comment

More Review Details

Monetary loss:
Product or service
Prepaid Cell Phone Card
Review category
Cellular Phone
Review rating
2 out of 5
review #385244
Had an experience with Tracfone? Submit review ›
Helpful? 1 Yes 1 0 No 0
Had the same issue 1 Yes 1
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan
tired and disgusted

Jul 31, 2013 #690987 Cookeville, Tennessee

Tracfone is a rip-off and has just robbed me blind for the last time. I just purchased a new phone from a reputable and honest company whose people who are actually helpful and nice.Tracfone, you make plenty of money off of your customers so why do you continue to rip people off? TRACFONE, SHAME ON YOU !!!!!!!!!!!!! :?

0 0 Reply
Honest Abe

Feb 26, 2013 #614881

Same thing for me on the promo code 93760,


Don't miss out. Add a 120 Minutes card and get 270 Bonus Mins w /promocode 93760. One week left!

Feb 22, 6:22 pm
Feb 22, 6:22 pm

Tracfone said I was a lier and it was only good for 30 min....I'm passing this all to Florida Attorney General Citizens Services

I have a double minute card so I should have had 240 on the card and 270 min bonus, lets see in plan english that would be 510 min :? ....I wasted my time and called them and customer service would not use the word bonus and claim they didn't send it or it was a the Land of Lincoln a contract is a contract....sorry just don't cut it, I'm sure Florida Attorney General office is like minded

0 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Tracfone. However, many companies do monitor reviews on our site.

You were reading a complaint about Tracfone.
Filing a new complaint about