Tracfone Complaints and Reviews

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Tracfone
Main address: 9700 N.W. 112th Avenue 33178 Miami FL
1-800-867-7183, ,
  • 498 complaints
  • $95K claimed losses
  • $191 average
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  • Aug 25
  • Cellular Phone
  • Cocoa, Florida
  • Sim Card
  • 16

Bought a refurbished cell phone through their website that had a one year guarantee. I couldn't make or receive calls or texts. The screen had 5 bars and said no service. I spent an hour with customer service punching in codes...still no service. Called again next day; another hour discussing the issues with another agent who said I had a bad sim card. I waited for the new sim card and installed... Read more

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  • Aug 25
  • Cellular Phone
  • Chester, South Carolina
  • Cell Phone Minutes
  • 5

called them they can't fix it so no more tracfone after way over a yr possibly three do not need double minutes got a double min card when bought phone [it did not work ether] all I want wanted is 90 min 90 days we mostly use phone in case of flat tire or break down to and from town [old folk] I can call any where in usa on home phone free = all I asked they transfer my mistake to minutes = big... Read more

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  • Aug 12
  • Cellular Phone
  • Santa Rosa, California
  • Bad Phone Service
  • 1
  • 1
  • 54

"if you want bad service and lost call -or no way to call out -use this company - read other reviews on their service by other who have use other phone with tracfone and if you are smart stay away 3 days of working with company.. They said they can fix it and then they don't..One 74 year old man pull out this phone on the road when he needed help out only to find he has no service and he was just... Read more

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  • Aug 12
  • Cellular Phone
  • Number Transfer
  • 2
  • 2
  • 18

Have been a satisfied customer for several years until now. Minutes on new one were taken when transferred old number to new fone. Minutes from old fone should have been added to minutes on new fone Read more

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  • Aug 10
  • Cellular Phone
  • Detroit, Michigan
  • Cell Phone Service
  • 1
  • 1
  • 27

I have been a customer of tracfone for many years. I liked tracfone because i could buy a card and recharge my minutes when needed. Over the past two years I have had problems with my service dropping calls or not finding a signal. Keep in mind I live ten to twelve miles from their cell tower in detroit. I am very dissatisfied with such poor service and the daisy chain they call customer... Read more

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  • Aug 08
  • Cellular Phone
  • Phone Vibration
  • 1
  • 1
  • 33

I have been a loyal and satisfied customer of Tracfone for 10 years, but recently upgraded to The LG 440G. DO NOT BUY this phone from Tracfone, Walmart or any where else!! It has a bug in the phone which causes it to vibrate when an outgoing call is answered! When your call is answered the phone buzzes and vibrates in your ear and on your face... not pleasant. There is no setting that would... Read more

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  • Aug 08
  • Cellular Phone
  • Bad Customer Service
  • 1
  • 1
  • 22

Horrible service. Do not call customer service line. It will send you to Belize or Phillipines. These poor people have no recourse to help. Even the managers just say "sorry can't help". They will give you their name but it is insignificant when you call the U.S. probably because they realize you have been screwed for a few hours to no avail. Google the Miami number if you really want help.... Read more

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  • Aug 07
  • Cellular Phone
  • Cellphone Minutes Transfer
  • 1
  • 1
  • 33

I have been a tracfone customer for 15 plus years. I purchased a new phone because my old phone was not holding power and it was time to upgrade. I used the new phone to see if I like it; and I do. Now I want to transfer my minutes from my old phone V170 to my new LG ___. I called to do this because my V170 is due to add more minutes in a few days. I was told that I can not transfer my... Read more

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  • Jul 30
  • Cellular Phone
  • Phone Reactivation
  • 2
  • 2
  • 59

Tried to reactivate a phone. Could get no one to answer the phone, so we logged on to the web site. Filled out all info they requested,and pushed send button. Came on screen that they were having problems, and try back in a couple of hours. Finally got someone on the phone, they could find no record of the phone or the minutes we just added. Now I'm getting mad, the moron from Tracphone said we... Read more

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  • Jul 30
  • Cellular Phone
  • Wanchese, North Carolina
  • Wrong Phone Delivery
  • 1
  • 1
  • 34

I purchase a phone as an upgrade to my current phone that I had with Tracfone. I transferred my phone number along with my minutes and service time to the new phone. That's when the nightmare began. The new phone didn't show the minutes and service time. After an hour on the phone with customer support they finally figured out that the phone hadn't been programmed properly. So they sent me a... Read more

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