TracfoneComplaints and Reviews

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  • Customers like
    • Price 10
    • Cost when i used very few minutes 9
    • No contract 7
  • Customers don't like
    • Poor customer service 18
    • Rude customer service people 10
    • Untrained call centers 10

Tracfone representatives or people who say they are constantly call my home phone#. I have asked them to stop, but they keep calling. They ask me to put all these codes in or my phone will no longer work. This is a very cheap phone, so if it stops working I would simply buy a new one. When any company calls me on a daily basis I consider it harassment. Is there anything I can do to get rid of... Read more

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I too keep getting the call restrictions 34 error message. This happened for the first time after purchasing a minutes card rather than calling Tracfone directly. What-the-***! I have had this phone for over three years. The battery is charged. There are several bars indicating I can make calls. When I am on the phone and have actually gotten through to make or receive the call the phone will go... Read more

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Purchased a 100+ phone and it stopped working after two months. Was told I needed to purchase another phone and they would transfer minutes over. Should be noted that I had 1200 minutes on the old phone. Purchase a more basic phone as clearly the 100+ phone was junk and after switching the number over, they then informed me that all of the minutes were gone and would not roll over because I... Read more

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I've been trying to restore service with my new tracfone for several weeks. I had to move my service from my old Tracfone to my new Tracfone because my old Tracfone ceased to function. Twice I had to call Tracfone to restore my service. Twice they have failed to restore my service. They say the sim card in my new phone isn't working correctly. The replacement sim card they sent to me was the... Read more

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I'm writing this email for my elderly Aunt who has used Tracfone with no problems, until recently, her flip phone died and my niece (me) gave her my old Tracfone. After activation we found out it did not work either, so we purchased a updated phone at WalMart. After activation, found it would not work either without creating a Google Account, Aunt Rose DID NOT have Internet. She is a Senior... Read more

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MY PHONE HAS BEEN STUCK ON ENTER PUK FOR THE PAST 2 WKS. I CANT DO ANYTHING WITH MY PHONE. I WAS LEANING ON IT FOR A MINUTE AND THIS HAPPENS. NEVER HAS HAPPENED BEFORE. IT SAYS NOTHING IN THE MANUAL OR ONLINE ABOUT THIS!! THE ONLY THING IS SAYS ON BOTTOM IS SOS WHICH IS THE POLICE DEPT. I TRIED TAKING BATTERY OUT BUT IT DOESNT CHANGE. I WAS IN A SEVERE ACCIDENT RECENTLY AND ALL MY DOCTORS... Read more

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and that he fu//ed my mother I went ballistic I wanted to talk to his supv. and heard lafter and the same person got back the phone talking jibberish sh// to me I asked where he was his reply was belize I then hung up and called back to make a complaint but to no avail from that day on I had lousy service d recently I switched my no. to a different phone and lost many min.before the switch I had... Read more

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CAN'T EVER GET THE PROPER HELP THE LIVE ADVISOR CAN'T SPEAK PROPER ENGLISH AN THE LIE ABOUT THE SERVICE .THEY CAN'T SPEAK PROPERLY HELP YOU CAUSE THEY CAN'T SPEAK ENGLISH AND THEY ALWAYS HAVE NOISE IN THE BACKGROUND.AND THE WORST THING THEY PUT YOU ON HOLD FOREVER THEN THEY HANG UP AND WHEN YOU ASK FOR A SUPERVISOR THE SUPERVISOR CAN'T SPEAK PROPER ENGLISH NEITHER..THEN ONE OPERATOR SAY THEY CAN... Read more

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I made a trip to Target this morning to get a phone for my deaf Mother in law, when I arrived, they said no one would be there until 12:30. I went home (20 miles) since I had some work to do and returned at 2PM, they said no one came to work for the Tracfone, so no one could help me. I wasted a lot of time and gas for no reason, I won't waste anymore time getting a tracfone either !!!!!!! Read more

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I order and pay for phone and service online. They send empty box with someone else's return label. I called many times and talk to many support people who obviously hate Americans. Took three hours to get someone to believe I was not lying. I was lucky enough to have videotaped my self opening empty box at work. I put it on youtube. Go ahead, search for "9023368" on youtube. Only then they... Read more

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