2.0
  • Price4 votes
  • Service while trying add minutes4 votes
  • Untrained call centers4 votes
  • Rude customer service people3 votes
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  • 19 hours ago
  • Cellular Phone
  • East Greenbush, New York
  • Phone Replacement
  • 9
  • REVIEW RATING 3/5

so, I called Tracfone and spoke to a technician. after about 30 minutes of trying to fix the problem he told me that they would be sending me a new phone in 3-5 days. I received an email from Tracfone stating "We wanted to let you know that the item(s) you requested are already on their way." It also provided me with a tracking number. when the package arrived it contained a fedex return... Read more

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  • 23 hours ago
  • Cellular Phone
  • Minutes Transfer
  • 2
  • REVIEW RATING 4/5

Tracfone support told me they would gladly transfer minutes balance from my older phone after the airtime expires when my new phone arrives in the mail. When I tried to accomplish the transfer they first told me it could be done within 60 days of old phone deactivation, then the same support person told me it could not be done unless I purchased additional airtime for the old phone. I spoke to... Read more

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  • From mobile
  • Tracfone
  • Jan 24
  • by anonymous
  • #586183

Bough a new Android tracfone I think how u split time I do not need the time to build on my WiFi I have free WiFi they should keep it as is for phone & text most ppl have free WiFi now so u need to catch up with the time I have had tracfone for 14 yrs and because of not having anymore !!! New way Sucks Add comment

  • Jan 22
  • Cellular Phone
  • Washington, District Of Columbia
  • Cell Phone Service
  • 1
  • 1
  • 8
  • REVIEW RATING 4/5

Went to use my phone and it says "no service" I used this phone last night just fine. 785-431-9823 Ihave 287 min with over 200 days of service. My email sedmunds333@gmail.com Read more

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  • Jan 21
  • Cellular Phone
  • Reynoldsburg, Ohio
  • Phone
  • 1
  • 1
  • 10
  • REVIEW RATING 4/5

SENT OLD PHONE BACK IN ENVELOPE THEY SENT FROM FED EX THE SAME DAY AND NOW IT HAS BEEN 11 DAYS EVERY TIME WE CALL THEY GIVE DIFFERENT ANSWER THE PEOPLE YOU TALK TO OUR IN GHANI INDIA THEY SPEAK VERY POOR ENGLISH I WILL NEVER BUY ANOTHER TRACPONE SEVERAL TIME THEY SAID THEY HAD SENT NEW PHONE OUT THEN ANOTHER TIME THEY SAID THEY DIDNT GET THE OLD ONE IT WENT FED IN THEIR ENVELOPE I DONT KNOW WHAT... Read more

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  • Jan 12
  • Cellular Phone
  • Anna, Ohio
  • Mobile Service
  • 1
  • 1
  • 32
  • REVIEW RATING 5/5

Complaint Description: Purchased wrong service by mistake. Tracfone refuses to exchange. I am writing this during my hold time with Tracfone. I am already well into a 20 minute wait for my 5th customer service supervisor. I purchased what I thought were minutes from our local convenience store as I usually do. Not until after I authorized purchase with my debit card did I realize the clerk rang... Read more

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  • Jan 07
  • Cellular Phone
  • Des Plaines, Illinois
  • Cell Phone
  • 1
  • 1
  • 41
  • REVIEW RATING 4/5

I have a trac phone but haven't used it in a year or so. But i wanted to get it activated so my husband could use it in these winter months so he could call me if the car broke down. so i bought a 60 min card and activated it worked for 5 min then someone called me from trac phone and tried to tell me i needed a new sim card so i put it in the phone and was told my 60 min card was not valid with... Read more

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Resolved

  • Jan 06
  • Cellular Phone
  • Justice, Illinois
  • Minutes Transfer
  • 2
  • 2
  • 40
  • REVIEW RATING 5/5

My Dad died so we needed to transfer almost 4000 mins to my existing Tracfone. To make a LONG story short I called customer serv 8 days in a row, each time I was told it could be done, but so far only a 1000 mins hv transferred! As I type I am on the phone again with them. They gave me a 2nd tier tech support number, spoke to a Meg WHO HUNG UP ON ME. She wanted me to get a new SIM card and... Read more

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  • Jan 05
  • Cellular Phone
  • Walpole, Massachusetts
  • Cell Phone
  • 1
  • 1
  • 16
  • REVIEW RATING 3/5

MY ORIGINAL TRACFONE VTE VALET, STOPPED MAKING CALLS, THEY SENT ME ANOTHER.. THEY COULD NOT GET IT ACTIVATED, SENT ANOTHER PHONE.. SAME... COULD NOT MAKE CALLS ONLY GOT VERIZON WIRELESS SAYING I WOULD B CONNECTED TO AN OPERATETOR AND WILL NEED A CREDIT CARD..END UP TELLING ME SAME AND SENT ANOTHER PHONE... 3 PHONES THEY HAVE SENT ME AND ALL THE SAME HAPPENED, IM TYPING THIS AS IM ON HOLD WITH... Read more

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  • Jan 02
  • Cellular Phone
  • Rochester, Michigan
  • Mobile Service
  • 3
  • 3
  • 39
  • REVIEW RATING 4/5

I tried to add a year's service time to the phone. TracFone sent the wrong codes which destroyed the sim card. After spending over 2 hours on the phone with them, they refused to refund the money I spent on the year of service & insisted I pay for a new sim card. I am disputing the charge with the credit card company. Part of the problem is that no one in customer service speaks much English.... Read more

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