Tracfone Complaints and Reviews

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Tracfone
Main address: 9700 N.W. 112th Avenue 33178 Miami FL
1-800-867-7183, ,
  • 522 complaints
  • $96.7K claimed losses
  • $185 average
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  • Oct 20
  • Cellular Phone
  • Phone Activation
  • 4
  • 4
  • 23

tried to add more minutes to my phone, phone would not reactivate, called technician and after technician tried to apply minutes to phone was told I needed a new sim card, this took 45 minutes and technician barely spoke English. Received new sim card, called tracfone to activate phone, was told first technician entered wrong serial number, and they would need to send out a new sim card, this was... Read more

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  • Oct 17
  • Cellular Phone
  • Everett, Pennsylvania
  • Cell Phone Minutes
  • 1
  • 1
  • 33

Since I purchased a tracfone for my mom I had trouble with getting the minutes loaded and tripled as promised, had to spend hours on the phone with 'customer service'. My mother spent 30 dollars on a new phone card on Oct 1 st, 2014 however after making less then 10 minutes in calls all of the time was gone, she does not send text messages so where did they go? I called tracfone today, the very,... Read more

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  • Oct 15
  • Cellular Phone
  • Replacement Phone
  • 2
  • 2
  • 18

My 3 month old phone would not charge, so I called Tracfone on September 22nd, and was told a replacement will be sent and should arrive in 3 to 5 days. It is now October 15th and I have not seen a phone yet. Here are some details: After 5 days, instead of a replacement phone I received an empty Fed-EX envelope with directions on how to mail back my defective phone and told the replacement would... Read more

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  • Oct 06
  • Cellular Phone
  • Cell Phone Minutes
  • 3
  • 3
  • 25

this is the 7th time i load my 200min card type in the promo code and it screws me it says contact customer service to complete transaction so use 20 of my min to contact them they dont replace the min i cant take this any more this is a freaking joke ive never seen any thing like this .i think they do it purposely 2 see if u will just give up and stop using the codes it probly saves them... Read more

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  • Oct 06
  • Cellular Phone
  • Mobile, Alabama
  • Unlimited Service
  • 3
  • 3
  • 16

tried customer no service MULTIPLE times and they keep telling me if it continues call back!!!!!its going on 3 months now and I pre paid for 6 months unlimited and it's NOT unlimited!!!...I need help!!!.. I don't know what else to do and their customer no service is refusing to help me !!!!..plus I only understand English .The so called unlimited service is not unlimited my data has been slowed... Read more

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  • Oct 03
  • Advertisements and Cons
  • Marco Island, Florida
  • Phone Activation
  • 1
  • 1
  • 30

Bought top up card on advice from Walmart phone had not been used for 10 mts but told by Tracphone it could be re activated, turns out they had given the number of the phone to someone else and put my credit onto their phone even though the phone was still registered to me. Their staff did not pick up the fact that my details were not the same as the new owner of the phone number and to add... Read more

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  • Oct 03
  • Cellular Phone
  • Free Minutes
  • 16

I got free tracfone minutes through this website right here http://adf.ly/6619554/free-minutes. Appparently whomever made it hacked the tracfone servers and generated free codes. The code I got was 1500 free minutes+double minutes. It was great, but I've got word from the owner that it is only active this month, and that it might not be able to generate anymore codes which sucks, tracfones... Read more

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  • Sep 28
  • Cellular Phone
  • Cell Phone Service
  • 2
  • 2
  • 34

they could careless about anything except getting there paychecks, they don't have a clue about anything except making excuses, waste of time there are better options and better service than tracfone which is beyond ridiculous they'll hide behind there claims and non answers and refuse to help in anyway at all god forbid you expect an answer to a question or expect them to be of any help at all... Read more

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  • Sep 28
  • Media
  • Coldwater, Michigan
  • Phone Minutes
  • 7
  • 7
  • 38

April, 2014 I enrolled my phone in family plan for $10.95/ month, added spouse's phone for $5.99. He did not receive minutes. Called back, had to re-enroll both phones. They charged me the $10.95 for first phone again. Two months ago they stopped auto pay and I did not receive minutes. As I had excess minutes I didn't worry about it until I was down to 25 minutes. Called on 9/24. Had to... Read more

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  • Sep 27
  • Cellular Phone
  • Minutes Transfer
  • 2
  • 2
  • 45

Tracfone has gone from a quite decent prepaid cell phone company years ago to a complete disaster in both customer dis-service and billing practices boarding on fraudulent. No matter what your problem is, and you ARE going to have problems, they WILL NOT be resolved even after spending hours on their customer service carrousel. Mine was a simple transfer of minutes from one phone to another, they... Read more

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