2.0
  • Price1 votes
  • Background noise1 votes
  • Heavy indian accent1 votes
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  • 1 day ago
  • Cellular Phone
  • Ontario, New York
  • Phone Service
  • 1
  • 1
  • 9
  • REVIEW RATING 4/5

Twice I called today there was alot of background noise it took 15 min. to help me . An hour later the minutes still were not on my phone. So i called back and again there was alot of back ground noise and the woman that was helping me was talking to the people around her more than she was helping me. eventually she got the job done. As for your 100 word min. I think that is just your way to make... Read more

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  • 2 days ago
  • Cellular Phone
  • Peabody, Massachusetts
  • Cell Phone Minutes
  • 1
  • 1
  • 12
  • REVIEW RATING 3/5

Two weeks ago I purchased 90 days, 60 minutes - tracfone says I made an error and they will fix one time (claim I chose double minutes) - I already get triple minutes. Filled out on line form 11/30/14 - four emails and two follow up calls still not resolved. Last "CSR" Roxanne told me 3 minutes for supervisor to assist and came back on (mind you I was not even on hold as I could hear the... Read more

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  • Dec 13
  • Cellular Phone
  • Galliano, Louisiana
  • Cell Phone
  • 1
  • 1
  • 14
  • REVIEW RATING 4/5

Trackfone sucks. I bought a trackphone phone from there website. I added minutes to the phone. The phone I bought does not have good service here. Customer service keep telling me it was the phone and not the service area. They sent me a new phone. The second phone didnt work either. Kept saying no service so they sent me a replacement sims card which I got today. Now the phone working but my... Read more

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  • Dec 12
  • Cellular Phone
  • Nashville, Tennessee
  • Price Policy
  • 2
  • 2
  • 11
  • REVIEW RATING 4/5

Tracfone? I won't purchase another one, as this is just another American "sell-out" company. Good luck on the phone with customer service. The Indian accent is so thick you have to ask them to repeat what they say over and over and over and over and over and over and over. I could not understand half of what she said. To make it worse, the girl could not keep her quotes straight. First... Read more

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  • Dec 10
  • Cellular Phone
  • West Des Moines, Iowa
  • Cell Phone
  • 1
  • 1
  • 16
  • REVIEW RATING 4/5

I have been a TracPhone customer for many years. I recently replaced my old TracPhone with a new one about a week ago. In that week the new phone has locked up 3 times. The only way to get it working again is to take out the battery and reinstall it again. I called them and they will only replace it is after they receive the old one back. In other words they want me to go without a phone for... Read more

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  • Dec 09
  • Cellular Phone
  • Marietta, Georgia
  • Minutes Transfer
  • 2
  • 2
  • 28
  • REVIEW RATING 3/5

I had a tracfone smart phone. It was horrible so I purchased a flip phone. The advertisement said my minutes would be transferable. They lied. Tracfone refused to transfer them because you can go from a regular phone to a smart phone but not the reverse. I explained that I had purchased the minutes but 2 customer service reps said it is not possible to do it. The kicker is that they did it... Read more

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  • Dec 08
  • Cellular Phone
  • Johnson City, New York
  • Smartphone
  • 2
  • 2
  • 25
  • REVIEW RATING 4/5

Lost my tracphone, bought new smart phone. Tried to activate and transfer minutes to new phone on 4 miserable calls to customer service. Each rep PROMISED results in 48 hours. Like ***!! I got the runaround you wouldn't believe. Four different reps doing and saying the same dialogue with no results. Asked for a manager but always spoke to simpletons promising everything, and doing nothing. ... Read more

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  • Dec 06
  • Cellular Phone
  • Cell Phone Minutes
  • 1
  • 1
  • 30
  • REVIEW RATING 4/5

On 12 November I called TracFone and added minutes using a credit card. I have had continuous service for over a year. It took the rep a LONG time to add the minutes. There was also a language barrier issue (rep is not a native English speaker). He did finally add the minutes. I now have over 1,400 minutes and 155 days showing now, but when I try to call out it says "Your phone has been... Read more

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  • Dec 06
  • Cellular Phone
  • Phone Reactivation
  • 1
  • 1
  • 26
  • REVIEW RATING 3/5

I got the phone for emergencies for my drive home from FL to Canada. I also bought a minutes card as a precaution. I never had to use the phone but did make a test call to verify it worked before leaving FL. Here we are, six months later and I'm ready to head back to FL and I tried to reactivate the phone and add my minutes to it? Surprise, the phone can't be reactivated. Support told me I... Read more

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  • Dec 01
  • Cellular Phone
  • Morrow, Georgia
  • Phone Repair
  • 1
  • 1
  • 24
  • REVIEW RATING 4/5

They have had my g4 for 1 month, continue to tell me to hold for 1-3 mins. I'm so upset. I paid $499 in July 2014 and while sleeping the phone just over heated. No power at all. Now they don't know where it is. REALLY, I used it 2 months. I'm sorry for buying that phone and can get no help. They keep saying 3-5 days but have no tracking info now say the ticket number is canceled with no reason. I... Read more

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