2.1
  • Price7 votes
  • Cost and no contract5 votes
  • Cost when i used very few minutes3 votes
  • Rude customer service people10 votes
  • Customer service8 votes
  • Untrained call centers8 votes
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  • 1 day ago
  • Cellular Phone
  • East Lansing, Michigan
  • Account Balance
  • 1
  • 1
  • 11

I checked by account balance by using the cell network for the first time in 6 months, and when it came back, I was missing around 500 minutes and 400 texts. This was 4/16/15, close to the same time as others missing lots of time and texts. Maybe Tracfone is going out of business because nobody will put up with this very long. For the first six months, I used the internet wifi to check on my... Read more

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  • 1 day ago
  • Cellular Phone
  • Fort Lauderdale, Florida
  • Cell Phone Plan
  • 1
  • 1
  • 7

My biggest problem is their web site is a nightmare to work with. I have a phone, I have enrolled in a Value Plan but I can't find how to add minutes to my phone, but it keeps telling me I can't enroll in a Value Plan because I am already enrolled in one. Calling customer service is useless, they transfer you around, they disconnect you and all the time they are doing that they subtracting... Read more

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  • 2 days ago
  • Cellular Phone
  • King County, Washington
  • Account Balance
  • 1
  • 1
  • 16
  • REVIEW RATING 3/5

As of 3/31/2015, my Tracfone minutes balance was 779 and the text balance was 949. As of 4/14/2015, the minutes balance was 361 and the text balance was 366. During that period, I made 4 calls that totaled approximately 5 minutes and sent two texts. However, I lost 418 minutes and 583 text units (I did not include data balance because I actually used the data!!). I called Tracfone customer... Read more

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  • Apr 14
  • Cellular Phone
  • Wilmington, Delaware
  • Smartphone
  • 2
  • 2
  • 18
  • REVIEW RATING 4/5

I WAS along-time Tracfone user. I recently upgraded to an smartphone with Tracfone. The phone died within a month. When I called "tech support", I was told to hard start the phone. The "tech support" put me through this procedure at least five times, and implied that I was unable to follow his directions. Early in our conversation, he said that he would send me a replacement phone, then backed... Read more

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  • Apr 08
  • Cellular Phone
  • Auburndale, Florida
  • Cell Phone Replacement
  • 1
  • 1
  • 25
  • REVIEW RATING 4/5

We have been dealing with customer service over a year. They will tell you anything to get you off the phone including outright lying to you. They don't keep records because you have to go through the information about the issue every time you and no one knows what the other person said. We have reached the point where our technical issue needed to be resolved by a "special department" which... Read more

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  • Apr 08
  • Cellular Phone
  • Phone Balance
  • 1
  • 1
  • 30
  • REVIEW RATING 3/5

I had 1600 units left on my Tracfone when I left for a trip from Vermont to Florida. The phone was not used during the trip to Florida. After I arrived in Florida I went to use the phone and discovered I had only 300 units left. I contacted Tracfone and was referred to three different departments looking for a response to the missing units. They all had the same negative response. Basically... Read more

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  • From mobile
  • Tracfone
  • Apr 07
  • by anonymous
  • #618650

I was never told that TracFone would not work out of my zip code. That's rediculous! Add comment

  • From mobile
  • Tracfone
  • Apr 07
  • by anonymous
  • #618647

We have had a Tracfone for about a year. Tonight we took a short trip away and can't check in at home because we are suppossedly " out of 'our' zip code". What?! What good is a phone that only works for a few miles in any direction? Feeling really disgusted. Add comment

  • Apr 05
  • Cellular Phone
  • Clearwater, Florida
  • Staff
  • 1
  • 1
  • 15
  • REVIEW RATING 4/5

Contacted customer service went through the drill and then was disconnected, cs representative called back while yawning) and I was disconnected again. I called back and could not hear or understand what the agent was saying to me. This is a waste of my time and my phone is still not working. I don't know what more to say other than I was treated poorly, the second person I tried to speak with... Read more

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  • Apr 04
  • Cellular Phone
  • Pittsburgh, Pennsylvania
  • Cell Phone
  • 1
  • 1
  • 21
  • REVIEW RATING 4/5

This company is a scam and are crooks! Buyer Beware! I purchased a new phone thru a authorized retailer due to the previous phone not working. I was told that the phone that I purchased was not a Tracfone. I'm returning the phone for a full refund. Read more

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