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Tracfone

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TracFone Wireless Inc. is the largest US prepaid cell phone provider. It was founded in 1997 as an affiliate of America Movil. The subscribers are not obliged to buy contracts. The company cooperates with global major cell telephone manufacturers, such as LG, Nokia and Motorola. The company has a bright selection of phones and accessories from handsets to the latest flip camera phones. TracPhone is recognized to be the best coverage provider.

TracFone has close partners among world-wide cell phone retailers, therefore the customer service and delivery are on the highest level.
Please try to contact Tracfone Customer Service directly prior to posting any complaints on this site.

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Tracfone Complaints & Reviews

Tracfone Reviews

Anonymous
Tracfone customer service is horrible
5.0 9700 N.W. 112th Avenue MiamiFL33178 1-800-867-7183 http://www.tracfone.com/contact.jsp?nextPage=contact.jsp&task=contact

The customer service from Tracfone is horrible. I called 5 times, and of the 3 times the agent is able to hear me and their computer system working, I got 3 different answers. Fi...

#318834
May 16, 2012
6

Donnajeans
Tracfone - Buy Triple Minutes separately or get Ripped Off
5.0 9700 N.W. 112th Avenue MiamiFL33178 1-800-867-7183 http://www.tracfone.com/contact.jsp?nextPage=contact.jsp&task=contact

I bought 1200 minutes and a triple minute upgrade in the same package. I already had the double minute package. I presumed I would still get my double minutes on the 1200 minutes...

#316460
May 04, 2012
93

Anonymous
Tracfone refuses to honor warranty (bad phone)
5.0 9700 N.W. 112th Avenue MiamiFL33178 1-800-867-7183 http://www.tracfone.com/contact.jsp?nextPage=contact.jsp&task=contact

Got the LG500 with new Tracfone service. The phone died w/in two weeks & continues to die about every other time I use it. Basically it locks up at random, when you...

#316404
May 03, 2012
42

Anonymous
Tracfone - Lost minutes on Tracfhone
5.0 9700 N.W. 112th Avenue MiamiFL33178 1-800-867-7183 http://www.tracfone.com/contact.jsp?nextPage=contact.jsp&task=contact

Purchased and activated a 90 minutes card on thursday evening and Friday when trying to use phone message came up that air tank empty. When i called Saturday agent said i had left...

#315681
Apr 30, 2012
106

Anonymous
Tracfone
5.0 9700 N.W. 112th Avenue MiamiFL33178 1-800-867-7183 http://www.tracfone.com/contact.jsp?nextPage=contact.jsp&task=contact

Customer service at tracfone is a joke! find me someone who I can understand, and can understand my complaint, and has the authority to be customer friendly- please. bought a phone...

#315180
Apr 27, 2012
66

Trishas
Tracfone
5.0 9700 N.W. 112th Avenue MiamiFL33178 1-800-867-7183 http://www.tracfone.com/contact.jsp?nextPage=contact.jsp&task=contact

I have the LG800 TRACFONE. It locks and I have to work so fast to get the dial pad. I want the lock off!Also, the speaker phone works on OFF NOT ON. I dare not call cu...

#314636
Apr 25, 2012
80

Anonymous
Tracfone is what it is,,,,,,,
5.0 9700 N.W. 112th Avenue MiamiFL33178 1-800-867-7183 http://www.tracfone.com/contact.jsp?nextPage=contact.jsp&task=contact

I have been a Tracfone "customer" for about 7 years and I have experienced some horrific "customer Service" over those years. I even got as far as the company's chief counsel (...

#313787
Apr 21, 2012
131

Anonymous
Tracfone - Tracphone has sold me a bad phone
5.0 9700 N.W. 112th Avenue MiamiFL33178 1-800-867-7183 http://www.tracfone.com/contact.jsp?nextPage=contact.jsp&task=contact

I once loved tracphone despite the normal customer service line being mostly worthless. Now it seems that the poor service has spread from the service line to the phones themselves...

#313442
Apr 19, 2012
81

Anonymous
Tracfone - Failed Services and uped Prices by Net 10.
5.0 9700 N.W. 112th Avenue MiamiFL33178 1-800-867-7183 http://www.tracfone.com/contact.jsp?nextPage=contact.jsp&task=contact

First their phones kept failing by either erasing the minutes and erasing the days of service as well. I contacted corporate after a big search to find the corp. number and they co...

#312860
Apr 17, 2012
101

Donecweb
Tracfone took 971 minutes worth $327.67
5.0 9700 N.W. 112th Avenue MiamiFL33178 1-800-867-7183 http://www.tracfone.com/contact.jsp?nextPage=contact.jsp&task=contact

Tracfone took 971 minutes from us when we added air time on April 03, 2012. We contacted Tracfone customer service to see if they would fix the problem, via their contact form and ...

#312792
Apr 17, 2012
140

Anonymous
Tracfone - International calls
5.0 9700 N.W. 112th Avenue MiamiFL33178 1-800-867-7183 http://www.tracfone.com/contact.jsp?nextPage=contact.jsp&task=contact

I bought this tracfone service,as in the brochure,it allows for international calls.I am Canadien,spend wonter in Florida.I attemted to call Canada,the phone rings in C...

#312472
Apr 16, 2012
98

Anonymous
Tracfone - Phone still doesn't work, they steal your minutes
5.0 9700 N.W. 112th Avenue MiamiFL33178 1-800-867-7183 http://www.tracfone.com/contact.jsp?nextPage=contact.jsp&task=contact

Tried to reacitvate my tracphone they said I would have to have new sim card. Waited for it then called back they tried to say that the pin number had already been activated which ...

#312073
Apr 14, 2012
122

Vespel97
Tracfone - LG 500G Trac Fone is a rip off.
5.0 9700 N.W. 112th Avenue MiamiFL33178 1-800-867-7183 http://www.tracfone.com/contact.jsp?nextPage=contact.jsp&task=contact

The Lg 500G has put the browser button on the front of the phone. If you move the wrong way you are on the web. You are charged .5 minutes for every time you bump this button. So o...

#311659
Apr 12, 2012
155

Anonymous
Tracfone was very helpful and nice.
5.0 9700 N.W. 112th Avenue MiamiFL33178 1-800-867-7183 http://www.tracfone.com/contact.jsp?nextPage=contact.jsp&task=contact

With tracfone you get a person who you cannot understand This happens to me all the time!! It makes it very hard to communicate. I was lucky today to reach a nice person and ver...

#311644
Apr 12, 2012
109

Anonymous
Tracfone RIPOFF
5.0 9700 N.W. 112th Avenue MiamiFL33178 1-800-867-7183 http://www.tracfone.com/contact.jsp?nextPage=contact.jsp&task=contact

I recently attempted to reactivate a tracfone that had expired. I bought a new airtime card the minutes updated but it had a SIM Card ERROR....After over an hour on the phone the...

#310354
Apr 06, 2012
154

Anonymous
Tracfone has unacceptable Customer Service.
5.0 9700 N.W. 112th Avenue MiamiFL33178 1-800-867-7183 http://www.tracfone.com/contact.jsp?nextPage=contact.jsp&task=contact

Tracfone Customer Service is TERRIBLE. I called recently with a simple matter...it took OVER AN HOUR to resolve it. I had to repeat myself about 10 times. The woman i was talkin...

#308402
Mar 28, 2012
182

Shepperd5
Tracfone - Ripped off
5.0 9700 N.W. 112th Avenue MiamiFL33178 1-800-867-7183 http://www.tracfone.com/contact.jsp?nextPage=contact.jsp&task=contact

Tracfone is VERY misleading and needs to own up to it! I bought 3 of the 1year phones cards from my local Wal mart,1 was bought about 2 years ago and the other 2 I got this past Ch...

#307714
Mar 26, 2012
161

Anonymous
Tracfone Wireless
5.0 9700 N.W. 112th Avenue MiamiFL33178 1-800-867-7183 http://www.tracfone.com/contact.jsp?nextPage=contact.jsp&task=contact

I was double charged for airtime that TracFone never gave me. Despite numerous attempts to address and resolve the issue, they continue to shell out scripted half assed excuses an...

#307126
Mar 23, 2012
144

Anonymous
Tracfone - Refused to rebate price difference - retain old number
5.0 9700 N.W. 112th Avenue MiamiFL33178 1-800-867-7183 http://www.tracfone.com/contact.jsp?nextPage=contact.jsp&task=contact

I had my old net 10 phone stolen while at the library. Since I was online I went ahead and ordered a new phone. An upgrade to the LG OPTIMUS 10. The net10 online store listed th...

#306783
Mar 22, 2012
179

Jw266
Tracfone ripped me off
5.0 9700 N.W. 112th Avenue MiamiFL33178 1-800-867-7183 http://www.tracfone.com/contact.jsp?nextPage=contact.jsp&task=contact

I have the tracfone service because i travel a lot on a daily basis. i rarely use the voice service or any cell service. the phone is predominantly only if my vehicle would break...

#305670
Mar 17, 2012
311

Csully1110
Net 10/Tracfone is a JOKE
5.0 9700 N.W. 112th Avenue MiamiFL33178 1-800-867-7183 http://www.tracfone.com/contact.jsp?nextPage=contact.jsp&task=contact

My grandparents provided me with an old Tracfone that they no longer used, as I no longer had an active cell phone. We went to Walmart to purchase 200 minutes for $40 today. When...

#303934
Mar 11, 2012
358

Thatguya...
Tracfone will delete your minutes
5.0 9700 N.W. 112th Avenue MiamiFL33178 1-800-867-7183 http://www.tracfone.com/contact.jsp?nextPage=contact.jsp&task=contact

I used a different credit card to buy minutes from Tracfone and they deleted 120 mins I already had on the phone. NO we are sorry, NO we will not refund , NO nothing. So, If I was ...

#303716
Mar 10, 2012
283

Lindamas...
Tracfone - Horrible customer service, unbelievable wait times on hold
5.0 9700 N.W. 112th Avenue MiamiFL33178 1-800-867-7183 http://www.tracfone.com/contact.jsp?nextPage=contact.jsp&task=contact

I purchased a new tracfone and tried to transfer my number and minutes. 3 reps and 21/2 hours later still not done. When I was put on hold the last time I tried to get through I wa...

#303201
Mar 08, 2012
254

Anonymous
Tracfone - Won't give me my 200 free min.
5.0 9700 N.W. 112th Avenue MiamiFL33178 1-800-867-7183 http://www.tracfone.com/contact.jsp?nextPage=contact.jsp&task=contact

My year tracfone was up Jan.27 so renewed it Jan.26. Then comes in the mail my savings book Mar.6. Called to get the extra 200 min. that was good Jan. through Dec.2012. I'm re...

#302686
Mar 06, 2012
280

Anonymous
Tracfone - Poor customer service, thirty minutes wait time
5.0 9700 N.W. 112th Avenue MiamiFL33178 1-800-867-7183 http://www.tracfone.com/contact.jsp?nextPage=contact.jsp&task=contact

Tracfone = International calls don't connect. I have attempted to use this advertised service for two and one-half years! This should have been corrected and made easy/routine ...

#300259
Feb 26, 2012
266

Anonymous
Tracfone reception,service, everything about them sucks
5.0 9700 N.W. 112th Avenue MiamiFL33178 1-800-867-7183 http://www.tracfone.com/contact.jsp?nextPage=contact.jsp&task=contact

Anything you need to do with them will involve at least 2 hours on the phone. Took 5 days to activate (about 10 hours over five calls). Once activated reception was horrible. Ph...

#299729
Feb 24, 2012
319

Jablack13
Tracfone - Net10 is a joke
5.0 9700 N.W. 112th Avenue MiamiFL33178 1-800-867-7183 http://www.tracfone.com/contact.jsp?nextPage=contact.jsp&task=contact

At about 11:30pm, my husband was texting his son on his net10 lg900 phone that has the unlimited plan good through march 14th, when he suddenly lost all service completely. We tri...

#298840
Feb 21, 2012
315

Algonqui...
This of 1-800-867-5753 is not the Tracfone Corp. Office
5.0 9700 N.W. 112th Avenue MiamiFL33178 1-800-867-7183 http://www.tracfone.com/contact.jsp?nextPage=contact.jsp&task=contact

I have tried it, this is just another statement of lies being used to cover up the point of Fraud in Advertizement of sales. This goes back to the same Phillipino Networking Market...

#297377
Feb 15, 2012
295

Anonymous
Tracfone Company Deceptive
5.0 9700 N.W. 112th Avenue MiamiFL33178 1-800-867-7183 http://www.tracfone.com/contact.jsp?nextPage=contact.jsp&task=contact

Tracfone is supposed to be "porting" my land line # to Tracfone. They said I needed a new SIM card which I would have in 3-5 days. They have cut off my landline already, but I ha...

#297347
Feb 15, 2012
289

Tomie1
Tracfone unrealiable !!!!! grrrr!!!
5.0 9700 N.W. 112th Avenue MiamiFL33178 1-800-867-7183 http://www.tracfone.com/contact.jsp?nextPage=contact.jsp&task=contact

I Attempted to make international calls WITH TRACFONE (listed ok on their list) does not work! followed their directions , attempted unsuccessfully many many times I ...

#296963
Feb 14, 2012
266
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