2.0
  • Price5 votes
  • Cost and no contract3 votes
  • Cost when i used very few minutes2 votes
  • Untrained call centers6 votes
  • Rude customer service people6 votes
  • Customer service5 votes
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  • Feb 26
  • Cellular Phone
  • New York, New York
  • Phone Number
  • 1
  • 1
  • 19
  • REVIEW RATING 4/5

Purchased a smartphone from Tracfone to save on the monthly bills. They were able to port my phone number from another carrier but when they tried to transfer remaining minutes from my other Tracfone (a non-smartphone that I had purchased a few years ago for emergencies), they lost my phone number. Furthermore, on the new Tracfone, I had 2500 minutes, text and data. A few weeks later I received... Read more

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  • Feb 26
  • Cellular Phone
  • Houghton, Michigan
  • Cell Phone Minutes
  • 1
  • 1
  • 7
  • REVIEW RATING 4/5

My phone died, so I got a new one. In the 2 days between phones I lost 7,000 minutes. So they made money selling me a phone and make my 7,000 minutes disappear. last time I will use them, at 400 mins. for $100.00 someone is making money! The monkeys in India did not help, they also lost my number they said I had to get a new 1, went thu getting a new one when checking the phone to see if 600... Read more

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  • Feb 24
  • Cellular Phone
  • Metairie, Louisiana
  • Zte Majesty
  • 1
  • 1
  • 11
  • REVIEW RATING 4/5

ZTE Majesty Tracfone purchased that works when it wants to. The company is refusing to honor the extended warranty that I purchased and give me a new phone. The company has poor customer service and the employees are difficult to understand since it sounds like the so-called customer service department is out sourced to another country. I am ex military paying a salary to someone in another... Read more

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  • Feb 21
  • Cellular Phone
  • Reedsburg, Wisconsin
  • Phone Service
  • 1
  • 1
  • 10
  • REVIEW RATING 4/5

Several occasions of finding I have no service when I want to use the phone. No apologies, but an insufferably long and clumsy procedure for restarting it and not correcting phone number and identity errors in my account. Poorly trained reps with no authority to do much at all. Inability to put me back in the plan I have been in for years. Would not reimburse the 121 unused minutes remaining... Read more

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  • Feb 20
  • Cellular Phone
  • Findlay, Ohio
  • Mobile Service
  • 1
  • 1
  • 13
  • REVIEW RATING 3/5

Tracfone keeps trying to get me to sign up for their browser option. Will be at a site and it dissapears. Hit browser to get site back all that happens is I get tracfone trying to get me to sign up for stuff. Also is extremely slow to load or pages dissapear for no reason even after adding new minutes on card. Spend $45 month for crummy service.Plus seems only way I can submit this complaint is... Read more

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  • Feb 17
  • Cellular Phone
  • Terre Haute, Indiana
  • Phone Plan Change
  • 2
  • 2
  • 89
  • REVIEW RATING 5/5

All I wanted was to buy my mother a cheap phone. Well It started out that way. I got her the phone and put it on the "free" (actually $5.99 plus tax) plan on Tracfone. Until I knew it worked in our area. I decided to change the plan, the website would not let me change the plan until the free plan was cancelled. So I cancelled it. Then it stated I could not enroll the phone until the service date... Read more

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  • Feb 12
  • Cellular Phone
  • Ames Lake, Washington
  • Mobile Internet
  • 1
  • 1
  • 16
  • REVIEW RATING 4/5

The first couple of days my youtube was working fine,then my youtube started taking forever to load,and then i couldnt download anything,because it kept saying that my storage was low.but when i bought my phone it said it was unlimited. Read more

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  • Feb 12
  • Cellular Phone
  • Lutz, Florida
  • 1
  • 1
  • 21
  • REVIEW RATING 3/5

Piece of *** customer service. I can't understand a word they say. Why can't they hire people without awful accents. And don't give me that "at least we can speak 2 languages" ***. Well, good for you, but that doesn't mean you should have a job working on the phone in customer service, because your English SUCKS. I hate tracfone. I hate tracfone. I hate tracfone. Worst customer service on the... Read more

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  • Feb 09
  • Cellular Phone
  • Phone Number
  • 1
  • 1
  • 52
  • REVIEW RATING 4/5

Tried to port my number to another phone with another company. Did this via their webpage, which was unclear, causing me to lose my number. Tried to reclaim number. Spent hours and hours on phone while tech "support" did mysterious things on their computers, asking me the same questions over and over (despite taking the time to "update their records" -- I'm honestly not sure at this point that... Read more

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  • Feb 05
  • Cellular Phone
  • Augusta, Maine
  • Cell Phone Upgrade
  • 1
  • 1
  • 34
  • REVIEW RATING 4/5

Tried to transfer minutes and time to upgraded phone by following site instructions which stated I was successful. A few minutes later I received the message service disabled . Resulting in neither phone working and a message to call customer service. When I called customer service I had a representative who barely spoke English and told me after 30 minutes that she could not resolve the problem... Read more

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