Tracfone Complaints and Reviews

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Tracfone
Main address: 9700 N.W. 112th Avenue 33178 Miami FL
1-800-867-7183, ,
  • 489 complaints
  • $89.8K claimed losses
  • $184 average
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  • 2 hours ago
  • Other
  • Wanchese, North Carolina
  • New Phone And Tranfer Service
  • 1

I purchase a phone as an upgrade to my current phone that I had with Tracfone. I transferred my phone number along with my minutes and service time to the new phone. That's when the nightmare began. The new phone didn't show the minutes and service time. After an hour on the phone with customer support they finally figured out that the phone hadn't been programmed properly. So they sent me a... Read more

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  • 1 day ago
  • Cellular Phone
  • Replacement Phone
  • 6

In June 2014, my phone stopped working sent it back to tracfone activated but when i got my replacement phone it was not activated, i have called tracfone on several occasions to find out what happened to my unused minutes and airtime they keep insisting i have no minutes and that i will have to purchase a new minute card with airtime to activate my replacement phone. I am very dissappointed with... Read more

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  • Jul 20
  • Cellular Phone
  • Columbia, Missouri
  • Cell Phone
  • 1
  • 8

I have called tracfone help in the past with *** poor results. Have had minutes ripped off when transferring service to different phone. So I had very low expectations this time. I was trying the international 800 access number to place call to uk , followed directions to dial 011 followed by country code, area code, city code, local number. Got message not authorised and to call 611 for... Read more

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  • Jul 04
  • Cellular Phone
  • Poor Service
  • 1
  • 12

Currently have three tracfones that do not work. Just recently lost all service on newest ( lg-l38c ) why ?? And where can I send the duds. Read more

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  • Jul 01
  • Cellular Phone
  • Bethpage, New York
  • Deactivated Tracphones
  • 1
  • 21

i bought my wife, and myself, 2 tracphones for christmas. i bought mine from hsn, and hers from amazon. i activated both at the same time. when i bought mine i also received triple minutes...i liked the way tracphone worked..it was perfect for me....until the end of june when my zte android phone was deactivated. of course i called to remedy the problem..finally after 6 calls of about an hour... Read more

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  • Jun 30
  • Cellular Phone
  • Tracfone Cell Phone Service
  • 1
  • 22

I travel often and like to use my phone when I do so. The tracfone coverage map shows green for my area yet has ZERO SERVICE. I am told by tracfone that I must purchase a different phone. Also, I get billed multiple times for texts which I have already received. It can be pretty annoying watching your available balance go down while not using the phone. It should be illegal for this to... Read more

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  • Jun 28
  • Cellular Phone
  • Cell Phone Service
  • 1
  • 26

My experience with this tracfone has been absolutely a nightmare. I've had my phone in the activation stage with the original 10 min. downloaded for 3 days now and HSN still has not downloaded my 2000 promotional minutes. I also had my old no. ported to the tracfone, which was the biggest mistake ever. I've been without any phone service for 5 days now, and the last I spoke with HSN was that... Read more

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  • Jun 24
  • Other
  • Fremont, California
  • Customer Service Agents And Service
  • 1
  • 20

I reactivated my tracfone phone which prior to reactivation had over 900 minutes. I am a long term customer of tracfone and in the past experienced very had good customer service and support. This was not the case here. The Cebu Call Center and in particular Jolly Lao - Supervisor was so RUDE and lacked or had No Customer Satisfaction orientation She informed me that since I missed the... Read more

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  • Jun 19
  • Media
  • Hostile Representatives
  • 1
  • 15

It took me over an hour to add minutes to my Tracfone account I was forced to repeat the same information multiple times! The reps attitude was hostile and demeaning! My Zeta Valet is defective but tracfone says its fine and wont repair or replace it even though it is still under warranty! Tracfone is cheap but totally worthless.I cant even get my voicemails most of the time.It is erratic and... Read more

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  • Jun 18
  • Cellular Phone
  • San Antonio, Texas
  • Prepaid Cell Phone
  • 1
  • 17

I purchased new phone and called to transfer activate old #,air time and days to new ph.(both tracfones).I had over 2000 mins. and 150 some days on old phone.In a broken voice,was told ok,but told to wait a few days to redeem my 3x plan,at which I asked about the 60 day time period.Was told NO PROBLEM.Fast forward to today,I called to get my 3x and was told it had expired.Called tracfone and 2... Read more

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