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  • Customers like
    • Price8
    • Cost when i used very few minutes6
    • No contract5
  • Customers don't like
    • Poor customer service17
    • Rude customer service people10
    • Untrained call centers9

  • 1 hour ago
  • Cellular Phone
  • Boiling Springs, South Carolina
  • Tracfone Cell Phone Service

I was trying to purchase more minutes for my phone and the website kept freezing up... I tried twice and it didn't work.. Their website isn't customer friendly at all...I called a rep and he put the minutes on for me.. Then when I looked on my banking it showed where three deductions was made by Tracfone..I called them back and they said they could not see the transactions on their end..which I... Read more

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  • 13 hours ago
  • Cellular Phone
  • Lake Havasu City, Arizona
  • L G Android Phone
  • 4
  • REVIEW RATING 4/5

i purchased my 2 teenage boys Tracfones , 1 stopped working after less than 2 weeks . i called tech support and they had me try a few techniques that did not work so they sent me an envelope to send the phone back and said they would send me a replacement phone. this was on 8-11-2015 and on 8-18-2015 i called to see if the replacement phone had been sent yet a girl told me the first ticket was... Read more

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  • 17 hours ago
  • Cellular Phone
  • Lafayette, Indiana
  • Tracfone And Customer Service
  • 4

Had used tracfone for years, bought a new phone, for some reason would not work, so I brought another phone and again it would not work, call the so called surpport help. They told me they would send me a new phone in 3 to 5 days, two week later no phone, call the support again been on phone for over an hour, being put on hold and being asked same questions, said *** with it had my mins change to... Read more

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  • 1 day ago
  • Cellular Phone
  • Wilmington, North Carolina
  • Tracfone
  • 4

I got through to a person fairly easily after googling how to do that.Wanted to change from an old phone which had gone bad to a new one without changing the phone number. They were able to activate quickly enough, but while she "tried to attach the old number" the old number was "not accepted" and my SIM was apparently permanently changed to a new number.They will send me a new SIM in the mail,... Read more

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  • 1 day ago
  • Cellular Phone
  • Campton, New Hampshire
  • Lg
  • 3

I have made several calls to tracfone with no help from anyone. There last words were buy a new phone......I have had this phone for 4 years and never had any trouble. All of a sudden for no reason I can not call out on it.....I am thoroughly frustrated with Tracfone. I guess its time to go to another service such as US Cellular.....I canot not uncerstand why no one could help me with this issue.... Read more

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  • Aug 28
  • Cellular Phone
  • Alamosa, Colorado
  • Pre Paid Cell Plan
  • 12
  • REVIEW RATING 4/5

I purchased a 120 minute card (double minutes for life), with bonus minutes for a total of260 minutes (4.33 hours). The service is good for 90 days. But my service was shutt off after 65 days and I used only 2 hours and 16 minutes. 100 words, 100 words one hundred words, 50 and 50 more words what the *** is this 100 words minimum ***. If it doesn't take a hundred word to explain something, why... Read more

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  • Aug 27
  • Cellular Phone
  • Lg Andrdoid Phone
  • 20
  • REVIEW RATING 4/5

I purchased an android phone as an extra phone to use only in case my other phone was lost/stolen or broken. I started with 600 minutes and only made 2 texts to make sure the phone was working. I put the phone in a safe place (where no one else has access to it) and didn't use it until I had to add minutes to keep the service active. After adding an additional 90 minutes, I checked the balance... Read more

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  • Aug 27
  • Cellular Phone
  • Pittsburgh, Pennsylvania
  • Sunrise Lg
  • 12
  • REVIEW RATING 4/5

I purchased a new Lg sunrise tracfone this month as a birthday present. The phone will not go off the emergency screen. I called tracfone for service. They were unable to help me. They said they will mail me a voucher to return the phone and will send me a new one. This may take well over a month to get the new tracfone replaced. I purchased this as a gift for my husband to replace his old... Read more

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  • Aug 27
  • Cellular Phone
  • Lg Phone
  • 13
  • REVIEW RATING 4/5

OMG...I am having a similar problem....I bought a new Tracfone and tried to transfer my phone number and minutes. The phone number transferred but not the minutes. I can see on my old phone that I have 379 minutes. The customer service rep (who said she was a manager) told me I had only 127. I said that I would mail her my old phone to prove that I have 379 minutes. She said that the phone would... Read more

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  • Aug 26
  • Cellular Phone
  • San Mateo, California
  • Lg Phone And Wireless Service
  • 6
  • REVIEW RATING 4/5

I bought the phone from HSN . I made a mistake and had it connnected by trafone instead of going through Simply Wireless. I did not get the bonus 1200 minutes ets. Should not be a problem! I called tracfone and they told me to get a hold of Simpy Wireless and get the pin number. So far I have written several emails to them. They totally ignore any kind of correspondence. Say they will get... Read more

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