Tracfone Complaints and Reviews

Had an experience with Tracfone?   Submit review ›
Tracfone
Main address: 9700 N.W. 112th Avenue 33178 Miami FL
1-800-867-7183, ,
  • 507+1 mobile complaints
  • $95.7K claimed losses
  • $188 average
  • Show More
Had an experience with Tracfone?
Submit review › Submit review ›

     

  • 1 day ago
  • Cellular Phone
  • Tracphone
  • 2
  • 2
  • 6

The worse customer service EVER. Was on the phone for 2 1/2 hours and issues still unresolved. tried to get 300 minutes of the 600 they charged me. First person spoke broken english and disconnected me after 2 hours. Second person asked me all of the same question the first person did and did the same junk to me then he connected me to a manger and the manger was rude and told me that my phone... Read more

Was this review helpful? 0 0

     

  • Sep 17
  • Cellular Phone
  • Poor Phone Service
  • 2
  • 2
  • 8

Been with trac phone for years now,,had a cheap flip phone and everything was fine,,as soon as I upgraded to a smart phone things went down hill,,I would buy a new card a month in advance and had lots of rollover minutes but when my original service end date would come my minutes would disappear and my phone service would shut down,,but my new service end date would show correct,WTF! Guess I will... Read more

Was this review helpful? 0 0
  • From mobile
  • Tracfone
  • Sep 17
  • by anonymous
  • #535294

HSN and tracfone sold me a phone that was to come with 1200 free minutes. When I called to obtain an airtime pin, I was told the promotion had expired. No one on the air said you had only so many days to activate the phone, and now HSN, tracfone and the service provider simply wireless say too bad. The $100 phone is useless to me without minutes. Add comment

     

  • Sep 15
  • Cellular Phone
  • Waupaca, Wisconsin
  • Foreigner Customer Service
  • 2
  • 2
  • 16

As far as c/s in general they are useless, I went as long as 2 1/2 hours standing at a payphone. This happened three times and still don't have a phone that works. My biggest complaint is c/s doesn't understand English. I spent an hour waiting for them to find my address along with some of my neighbors. The trouble is our address number starts with a N and someone finally told him not to put a... Read more

Was this review helpful? 0 0

     

  • Sep 15
  • Cellular Phone
  • Pittsburg, Kansas
  • Minutes Transfer
  • 3
  • 3
  • 18

So apparently, God-forbid, if you need minutes transferred to a different phone. One phone was barely being used, but the other was being used frequently. Took forever just to get to talk to a REAL human being and after all that time, they just told me no, they can't do that without deactivating the phone. So we had to let the other phone be deactivated, but was that the end of the madness? Of... Read more

Was this review helpful? 0 0

     

  • Sep 14
  • Cellular Phone
  • Replacement Phone
  • 3
  • 3
  • 10

I had a Tracfone that worked perfectly 2 1/2 yrs until the phone got old. I purchased a new one, after activation it sent garbled text messages and I couldn't add contacts. I talked with several people at their "customer service," they couldn't fix new one, said they'd send another. Received text from them, said they had solved issue--NOT. Second time the replacement phone went to another... Read more

Was this review helpful? 0 0

     

  • Sep 13
  • Cellular Phone
  • Phone Activation
  • 1
  • 1
  • 21

I've been buying TracFone for over 10 yrs, the last 3 phones from HSN. I never watch the whole program because I knew what I wanted. In all 3 presentations I never heard about the 60 day redemption. Two weeks after I bought the phone I shattered my wrist (am still in a brace and pain) and because I have another TracFone I just forgot about it. I tried yesterday to activate. Very, very... Read more

Was this review helpful? 0 0

     

  • Sep 09
  • Advertisements and Cons
  • Phone Battery
  • 2
  • 2
  • 17

For years I was a fan of Tracfone. No longer. Two phones in our family both had batteries die (phones less than two years old, never mishandled) and Tracfone "service help desk" said they can't sell us new batteries, they will only sell us new phones. They sold us defective products and now in order to not lose the minutes have to buy COMPLETELY NEW PHONES - they will have gotten purchase price... Read more

Was this review helpful? 0 0

     

  • Sep 05
  • Cellular Phone
  • Erie, Pennsylvania
  • Phone Account Information
  • 5
  • 5
  • 38

Well I went to the local Walmart at 1:45 PM and lost my phone. before I made it home to call tracfone about the phone. They said it was taken over by the person who found it. When I called to deactivate my phone I had 400 minutes on. The person had switched the phone number switched the account information (somehow this is allowed by the company). They also in addition to my phone got all my 400... Read more

Was this review helpful? 0 0

     

  • Aug 30
  • Cellular Phone
  • Pulaski, Virginia
  • Minutes Transfer
  • 6
  • 6
  • 46

I called to transfer my airtime and minutes to another phone. Keeping my number. The new phone ended with no service so I recalled to transfer things BACK. After being disconnected two times I finally got to talk to someone. And she ended up *** me off by telling me I had to Buy airtime. I started out with 82.80 minutes and air time til 12/25/15 . WHAT HAPPENED? This IS NOT the first time this... Read more

Was this review helpful? 0 0
 
×
You are reading about Tracfone.
Filing a new complaint about
×