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Tracfone

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252 complaints

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TracFone Wireless Inc. is the largest US prepaid cell phone provider. It was founded in 1997 as an affiliate of America Movil. The subscribers are not obliged to buy contracts. The company cooperates with global major cell telephone manufacturers, such as LG, Nokia and Motorola. The company has a bright selection of phones and accessories from handsets to the latest flip camera phones. TracPhone is recognized to be the best coverage provider.

TracFone has close partners among world-wide cell phone retailers, therefore the customer service and delivery are on the highest level. Please try to contact Tracfone Customer Service directly prior to posting any complaints on this site.

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Tracfone Complaints & Reviews

Tracfone Reviews

Steve65
Tracfone - TRAC PHONE= CRAP/HEADACHE/NIGHTMARE

ABSOLUTELY RIDICULOUS!!!! If one could actually speak to an American or perhaps someone that speaks English as their primary language, life would be good. THE WOOOORST CUSTOMER SER...

#295212
Feb 07, 2012
16

Stephen
Tracfone Sucks! Poor customer service.

The customer service reps for tracfone barely speak English and do not understand your problems. I have been on the phone with them over five hours and at least six times simply t...

#294841
Feb 06, 2012
25

Frits
Tracfone cannot provide the service advertised

TracFone promotes on its website, on the product packaging, and in the product instruction booklets, that up to 10 dedicated 800 numbers will be provided free of charge for Frequen...

#294620
Feb 05, 2012
30

Anonymous
Tracfone - Trac Phone service continues to deteriorate

In Ks I had a wonderful motorola phone,& no trouble. I built up so many minutes on my job; I don't need to renew minutes until 2016. Since moving to Missouri; I have had nothi...

#292073
Jan 26, 2012
90

Anonymous
Tracfone Shuts Customers Out

You can't emaiil them. You can't call them when they've disabled your phone. I registered for the forum, then they refused my password. i got a new one from them and th...

#292065
Jan 26, 2012
72

Am5411803
Tracfone cannot re-activate a new phone

I have lost hours from my home phone trying to get them to reactivate a new phone with my old number; customer service is the worse, if they can't fix it, is is easy for them t...

#291146
Jan 23, 2012
90

Mad in M...
Tracfone users beware, no customer service and they take you money, minutes and days

My husband and I have been loyal customers for about 5 years. Have even talked others into using their services. Over the years have had irritating but minor issues. BUT NOT ANY...

#290649
Jan 20, 2012
131

Hateful
Tracfone - No refund for defective phone return shipping

I purchased two tracfones from there web site, which saved me $10.00 on each phone. I received the phones in a timely manner. Both phones were blister packed and in a box. I unpack...

#290516
Jan 20, 2012
93

Anonymous
Tracfone lied to me

When I reactivated this lousy phone awhile back I was told that my previous purchased minutes would be reapplied to my newly purchased minutes as I had let the year date lapse, the...

#287365
Jan 08, 2012
165

Pissed@p...
Tracfone TOTALLY UNABLE TOSETUPMYVOICE MAIL

I HAVE CALLED 10 TIMES HAVE STAYED ON LANDLINE FOR MORE THAN 60 MINUTES AND YETTHEY ARE UNABLE TO SET UP THE VOICE MAIL ON MY MOBILEI HAD THE SIM CARD CHANGED AND MY PR...

#287223
Jan 07, 2012
144

Anonymous
Tracfone - PHONE DOESN'T WORK!

I had my Trac-Phone for 5 months. All of a sudden the keypad locks and i have to hold down a button to unlock the keypaad in order to make a phone call everytime!!!!!!! I have neve...

#287220
Jan 07, 2012
157

Anonymous
Tracfone

The 800-876-5753 # no longer appears to be cooperate. I have tried speaking with 4 different people, the accents are so thick that I cannot understand them. The last man I spoke ...

#286904
Jan 06, 2012
151

Bobmac1547
You'll Regret Doing Business with Tracfone !!

If you want to get cheated, ripped off, and treated badly, then TracFone is for you! They refuse to block web access, email, or messaging, regardless of my requests....

#286513
Jan 05, 2012
172

Rockmama
Tracfone - Ripped me off!!!!!

Deactivated my cell phone for no reason with 400 minutes airtime remaining. After purchasing new phone they would not transfer my existing time to the new phone. Could not provid...

#285879
Jan 02, 2012
191

Anonymous
Tracfone - Tracphone

I shopped for my 88 yr old mother who wanted a cell phone for emergencies and to text her granddaughter in Canada. I was at Walmart and the woman suggested Tracphone as an option. ...

#285627
Jan 01, 2012
228

Salsa1964
My Tracfone minutes just vanished...

I purchased a Tracfone slider phone from HSN, I activated the phone on Nov 25,2011 the phone came with 1200 minutes, so they transferred my remaining 40 minutes from my previous ph...

#282366
Dec 18, 2011
208

Rogueokie
Tracfone - Trackfone

Tracfone is quite simply a predatory company that seems to be in the bussiness of extracting money from the poorest of Americans. (What else would you expect from a company that sp...

#281987
Dec 16, 2011
234

Timtom
Do not get Tracfone!

Tracfone is the worst cell phone company ever. I got my first tracfone a few months ago, and I hate it so much. There is very limited options for it, and the coverage is HORRIBLE. ...

#281587
Dec 14, 2011
169

Tired2222
Tracfone has NO Customer Service

I followed their directions to transfer my T-Mobile # to Tracfone. It worked for 24 hours and then it said "Unregistered SIM". They had taken my number away and said it was a fau...

#281318
Dec 13, 2011
179

Grota
Tracfone cut off my cellphone foe no reason.

My cell phone was working perfectly. I was proud of my newMotorola touch screen. I had over 1000 prepaid minutes and my minutes didn't expire until December 28, 2013 but Tracfo...

#280886
Dec 12, 2011
293

Anonymous
The Horrific Customer Service of Tracfone, Net10 Safelink and Straight Talk Customer Service

I am a Christian man I swear upon the Holy Bible that the following is the truth, the whole truth and absolutely nothing but the truth. This story is about the horrific...

#280724
Dec 11, 2011
350

Anonymous
Tracfone - LOUSSSY SERVICE UNABLE TO TALK TO LIVE PERSON

RECV HSN PROMOTIONAL TRACFONE 3X MINUTES PREPAID PHONE,,I DO EXCEPT PASSSING EXPIRATION DATE FOR 3XMIN ACTIVATION, BUT WHEN ATTEMPTED TO GET REGULAR 1X (2X) NORMAL MINUTES, 400 MI...

#280347
Dec 09, 2011
238

Hebeicc
Tracfone - Trac phone customer service

Couldn't add minutes to phone went round with customer service found out they had my credit cardentered twice which why that would make a difference.Ate up 35 minutes of ...

#280270
Dec 09, 2011
187

Judy mal...
Tracfone - Tracphone impossible to redeem minutes

Why is it so hard to redeem minutes from Tracfone card? At 62 yrs, I do now have the patience and time to sit at computer all day long and type in same old numbers o...

#279627
Dec 06, 2011
195

Robbyhope
Tracfone - Trac phone stinks

Well it would be nice if you could understand them!I dont think 1 of then can speak english,my phone broke ,and was suppose to get a replacement with 5 days ,well it never came.con...

#278306
Nov 30, 2011
210

SweetThi...
Tracfone - Don't Buy!!!

Purchased Tracfone at HSN.com in June 2011 ... received it mid July. Went online to register it after first full charge on July 17, was told my minutes would be added within 24 hou...

#277169
Nov 25, 2011
261

Bear720
Tracfone - Tracphone no customer service - can't get the phone

I ordered a Tracfone online. It was shipped via FedEx with the requirement of a signature. That is all fine except that I am not at home to accept the package. TRAC...

#275669
Nov 17, 2011
235

John Itn...
Lost 500 Prepaid min. on transfer to new Tracfone

Purchased a new tracfone. When I went to transfer all my min.over to new phone I was told by customer service that I could only transfer over 1,000 min. At the time I had 1501.01 H...

#275051
Nov 15, 2011
247

Greene37
Tracfone - Poorest service I have ever encountered

I have spent many hours in the last few days on the phone with folks who English is not their first language. Very rude, tell you things will be fixed and they are not. They tran...

#274410
Nov 11, 2011
191

SwanSong
Tracfone- "Call Restriction 34" looses 10 year customer

This follow-up to my Tracfone problem I wrote about a few weeks ago, is that I dumped their service and went with a national carrier, "Verizon", because a person needs to be able t...

#274171
Nov 10, 2011
525
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Cellular Phone
Cellular telephone (also called mobile telephone) became irreplaceable in everyday life of any civilized modern person. Its concept was created by AT&T after the Second World War, but at that moment no technologies for its creation were available. The first cellular telephone for widespread use was presented by Motorola in 1983 and it worked by means of short-wave analog or digital telecommunication in a wireless connection established between a telephone and a relatively nearby transmitter. Tern 'cellular' is used because the system works many base stations divide thus a service area into multiple 'cells'. Cellular calls are transmitted from base station to base station while subscriber travels from cell to cell, like it was practiced in first car (mobile) phones.

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