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  • Customers like
    • Price8
    • Cost when i used very few minutes5
    • no contract4
  • Customers don't like
    • Poor customer service15
    • Rude customer service people10
    • Untrained call centers9
  • From mobile
  • Tracfone
  • 9 hours ago
  • by anonymous
  • #676492

Very rude, no help tried to talk and tjey hung up on me three times Add comment

  • 10 hours ago
  • Cellular Phone
  • Bedford, Pennsylvania
  • 1
  • 1
  • 5

I bought a new android phone started activation on July 19 everything transferred but now I have no service on old or new phone I have been getting. the run around when I call I have called at least 10 of not more times been disconnected twice have taken battery in an out I couldn't tell you how many times it says on phone service disabled then no service I have been told 3 or 4 times that my... Read more

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  • Jul 31
  • Cellular Phone
  • Trackphone
  • 1
  • 1
  • 16
  • REVIEW RATING 4/5

My first tracfone/LG phone worked fine for about 3 months then just died. It was fully charged---it just died. So I called the Tracfone customer service number via landline: the call center customer service rep said they would send a new replacement phone to me free. I was fine with that. It was supposed to take 7-10 days for the replacement Tracfone phone to arrive. It never arrived. I called... Read more

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  • Jul 29
  • Other
  • Four Oaks, North Carolina
  • 1
  • 1
  • 14
  • REVIEW RATING 4/5

I got a number of messages from someone I do not Know. When I go to delete these messages the tracfone is also deleting mins from my phone. Sent email about this to them also called them. Their answer is yes I get mins deleted from my account. The only way to fix this IS TO CHANGE MY NUMBER. I understand the reason for this is because people can call and say they are getting messages from someone... Read more

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  • Jul 29
  • Cellular Phone
  • Miami, Florida
  • Data Usage
  • 2
  • 2
  • 15
  • REVIEW RATING 4/5

(786) 475-5312 has been accessing my voice mail for the last weeks. It uses several minutes of my voice mail space. By clicking option 5 on my voice mail menu I get the time of the call and the number making the call. It has been able to repetitively use the minutes of my voice mail, some times leaving not voice message at all, but without letting my cellphone ring to alert me of the call. They... Read more

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  • Jul 27
  • Cellular Phone
  • Lincoln Park, Michigan
  • Tracfone Cell Phone Service
  • 1
  • 1
  • 9
  • REVIEW RATING 3/5

Several months ago I decided to upgrade from a flip tracfone to LG 3g smartphone. My reasoning was the flip phone was dropping calls. I figured it was time to upgrade. Now with this so called smartphone I an getting the worst service ever. If I am lucky I may be able to make one call a week! I have missed a lot of important calls due to lack of a signal. The real kicker is I live less that 8... Read more

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  • Jul 22
  • Cellular Phone
  • Springfield, Oregon
  • Tracfone Transfer Number
  • 1
  • 1
  • 26
  • REVIEW RATING 4/5

For some unknown reason, Tracfone doesn't hire anyone for customer service who is fluent in English. They can neither understand what you say nor speak English so you can understand it. Besides that, they don't seem to be qualified to serve their customers. When I bought a new phone and tried to get the number transferred they got it wrong. I was saying one number, the guy at the other end was... Read more

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  • From mobile
  • Tracfone
  • Jul 20
  • by anonymous
  • #669248

asked to speak to someone in US and they kept putting me on hold til i tried to explain to person in Philippines and of course they kept saying "I'm sorry for the inconvenience but let me put you on hold for one minute & this goes on for 30 minutes or more. The people who own tracfone don't care or they would change things!!!! Add comment

  • Jul 19
  • Cellular Phone
  • Clarksville, Tennessee
  • Trac Fone
  • 1
  • 1
  • 12
  • REVIEW RATING 4/5

Just called the Customer Service line for #Tracfone. I can officially say that #Tracfone_Sucks. I attempted to use a bonus code for 20 lousy min.s on top of the 60 I purchased. After imputing the code(s) into my phone I received a message to call their Customer Service line. So I did. In the 10+ years (and three total lines that I have) I have only called them less then 5 times. 3 of those... Read more

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  • Jul 17
  • Cellular Phone
  • Nampa, Idaho
  • Tracfone Cell Phone Service
  • 2
  • 2
  • 34
  • REVIEW RATING 4/5

I don't and haven't needed phone service enough to keep paying for expensive phone service, so I went to Tracfone and have had the service since around 2001, a year or so ago I bought a samsung galaxy Tracfone and wanted to try it out for awhile before shutting down the old one, so I had two phones for the last year or so and it seemed to be doing ok and so I went ahead and had the old number... Read more

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